Effective Date: [Insert Date] | Last Updated: [Insert Date]
At CattleSystem, we believe your data belongs to you. This policy explains exactly how deletion works.
1. What Data Can Be Deleted
When you delete your CattleSystem account, the following data is permanently removed:
- Your profile information (name, mobile number, location)
- All cattle records added by you
- All milk production logs
- All breeding and health records
- Your income summaries and calculator history
- All app notifications and reminders associated with your account
- Any photos or documents you uploaded
Note: De-identified and aggregated data (data that cannot be traced back to you) may be retained for research and product improvement as described in our Privacy Policy.
2. How to Request Deletion
You have three ways to delete your account and data:
Option A — In-App (Recommended, fastest)
- Open the CattleSystem app
- Go to Settings → Account
- Tap "Delete My Account"
- Confirm your choice by entering your registered mobile number
- Your deletion request is instantly submitted
Option B — Email Request
- Send an email to privacy@CattleSystem.in with the subject line: "Account Deletion Request"
- Include your registered mobile number and full name
- We will send a confirmation within 2 working days and process deletion within 7 working days
Option C — WhatsApp
- Message our support number and type "Delete my account"
- Our team will send a confirmation link for you to approve
3. Processing Time
- Immediate: Your account is deactivated and you are logged out.
- Within 7 working days: All personal data is deleted from our active systems.
- Within 30 days: Backup copies are purged from our disaster recovery systems.
We will send you a confirmation message (SMS or email) once deletion is complete.
4. Before You Delete — Downloading Your Data
If you want a copy of your data before deleting your account:
- Go to Settings → Account → Download My Data
- You will receive a CSV or PDF export of all your farm records within 24 hours
We recommend downloading your data if you have valuable historical breeding or health records before requesting deletion.
5. Exceptions — Data We May Retain
In certain limited cases, we may retain data even after account deletion:
- If required by law (e.g., financial records under tax regulations)
- If needed to resolve an active dispute or investigation
- If the data forms part of a transaction record on our marketplace
In such cases, we will inform you of the specific data retained and the reason.
6. Third-Party Connected Services
If you connected your CattleSystem account to a third-party service (such as a dairy collection centre platform or veterinary service), deleting your CattleSystem account does not automatically delete your data from those platforms. Please contact them separately.
7. Contact
- Email: privacy@CattleSystem.in
- Response time: Within 2 working days
- Deletion completion: Within 7 working days of verified request